LEGAL

Privacy Policy

Effective Date: June 20, 2026

1. About Us

DM11 Holdings (Representative: Seiya Mitsuhashi, hereinafter "we" or "us") operates FlatOut Support (the "Service"). We are committed to protecting your personal information in accordance with Japan's Act on the Protection of Personal Information (APPI) and applicable international standards.

2. Information We Collect

We may collect the following information: · Name, email address, and payment information (processed securely via Stripe — we do not store card numbers) · Inquiry content · IP address, browser type, and access logs

3. How We Use Your Information

We use the information we collect for the following purposes: · Providing and operating the Service · Responding to inquiries · Processing payments (via Stripe) · Improving our Service and developing new features · Sending newsletters and important notices (with your consent)

4. Sharing with Third Parties

We do not share your personal information with third parties except in the following cases: · With your consent · When required by law · When necessary to protect someone's life, body, or property We share necessary information with service partners such as Stripe, Inc. for payment processing.

5. Data Security

We implement appropriate security measures to prevent unauthorized access, loss, damage, alteration, or leakage of your personal information.

6. Cookies

We may use cookies to improve our Service. You can disable cookies through your browser settings, though some features may become unavailable.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. Please contact us at dm11holdings@gmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes on our website.

9. Contact

For any questions regarding this Privacy Policy, please contact: DM11 Holdings Email: dm11holdings@gmail.com Phone: +81-90-5955-3284